• DO YOU DELIVER TO MY COUNTRY?
• HOW MUCH IS DELIVERY?
• HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?
• WHERE IS MY ORDER?
• WHY HAS MY ORDER NOT BEEN DISPATCHED?
• HOW LONG WILL SHIPPING TAKE?
• DO I HAVE TO PAY CUSTOMS ON MY ORDER?

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• HOW DOES THE SUMMER GIFT SHOP PROMOTION WORK?
• I PLACED MY ORDER BEFORE THE PROMOTION, DO I QUALIFY?
• HOW DO GIFTS WITH PURCHASE WORK?
• DO YOU OFFER A WELCOME DISCOUNT?
• CAN I USE MORE THAN ONE CODE?

• CAN I CANCEL MY ORDER?
• CAN I CANCEL MY ORDER AFTER IT HAS BEEN PROCESSED?
• CAN I MAKE CHANGES TO MY ORDER?
• CAN I CHANGE MY SHIPPING ADDRESS?
• CAN I CHANGE MY EMAIL ADDRESS?
• CAN I CHANGE MY DELIVERY TO NEXT DAY DELIVERY?
• CAN I CHANGE MY BILLING ADDRESS?

• WILL I RECEIVE AN ORDER AND SHIPPING CONFIRMATION?
• AM I ABLE TO RESERVE ITEMS IN MY CART?
• DO YOU HAVE A PHYSICAL STORE?
• DO YOU HAVE DISCOUNT CODES?
• DO YOU HAVE GIFT CARDS?
• I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?
• WHAT PAYMENT METHODS DO YOU ACCEPT?

• MY ITEM IS FAULTY, WHAT DO I DO?
• WHY HAVE I RECEIVED THE WRONG ITEM?
• WHY IS AN ITEM MISSING IN MY PARCEL?

• WHEN WILL YOU RESTOCK?
• HOW DO NAMED COLLECTIVE® TRACKSUITS FIT?
• HOW DO I WASH MY ITEMS?
• HOW DO I KNOW IF AN ITEM IS AVAILABLE?
• HOW DO I APPLY SPARE RHINESTONES TO MY ITEM?
• HOW DO I KNOW MY NAMED COLLECTIVE® PIECE IS AUTHENTIC?
• IS YOUR PACKAGING ECO-FRIENDLY?

• HOW DO I PROCESS A UK RETURN OR EXCHANGE?
• HOW DO I PROCESS A US RETURN OR EXCHANGE?
• HOW DO I RETURN AN INTERNATIONAL ORDER?
• HOW DO I EXCHANGE MY INTERNATIONAL ORDER?
• HOW DOES THE RETURN PORTAL WORK?
• DO YOU OFFER FREE RETURNS & EXCHANGES?
• CAN I RETURN MY ORDER OUTSIDE OF THE RETURNS PERIOD?

See all articles in RETURNS & EXCHANGES →

• WHAT DOES "PRE-ORDER" MEAN?
• HOW DO I FIND THE SHIPPING DATE OF AN ITEM THAT IS A ‘PRE-ORDER’?

• REFUND POLICY

• WHO IS KLARNA?
• AM I ELIGIBLE?
• WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
• HOW DOES IT WORK?
• HOW DOES PAY IN 3 WORK?
• CAN I HAVE MULTIPLE PAY IN 3 ORDERS AT THE SAME TIME?
• WHAT DOES KLARNA CONSIDER WHEN REVIEWING MY APPLICATION?

See all articles in KLARNA →