REFUNDS PROCESS
ONCE A RETURN OR EXCHANGE HAS BEEN REQUESTED AND THE ITEM(S) HAVE BEEN RETURNED TO US, CUSTOMERS WILL RECEIVE A REFUND NOTIFICATION VIA EMAIL WITHIN 10 DAYS OF THE RETURN PARCEL BEING RECEIVED, CHECKED, AND CONFIRMED AS ELIGIBLE FOR A REFUND. THIS EMAIL WILL SERVE AS CONFIRMATION THAT A REFUND HAS BEEN ISSUED. PLEASE NOTE THAT REFUNDS MAY TAKE UP TO 5-10 DAYS TO PROCESS. THE PROCESSING TIME IS DEPENDENT ON THE ORIGINAL PAYMENT METHOD USED AND IS BEYOND OUR CONTROL.
CURRENCY CONVERSION REFUND PAYMENTS
CUSTOMERS HAVE THE OPTION TO PAY FOR THEIR ORDERS AT WWW.NAMEDCOLLECTIVE.COM IN THEIR SELECTED CHOSEN CURRENCY. HOWEVER, IT IS IMPORTANT TO NOTE THAT REFUNDS ARE PROCESSED IN GBP (£). THEREFORE, THE FINAL AMOUNT PAID OUT MAY APPEAR DIFFERENT IN THE SELECTED CURRENCY DUE TO POSSIBLE FLUCTUATIONS IN THE CONVERSION RATE BETWEEN THE REFUND AND THE ORIGINAL PAYMENT DATE. PLEASE UNDERSTAND THAT THIS IS BEYOND OUR CONTROL.
EXCEPTIONS AND NON-RETURNABLE ITEMS
IF YOU HAVE ANY QUERIES REGARDING WHETHER AN ITEM ON OUR WEBSITE IS ELIGIBLE FOR A RETURN, PLEASE CONTACT US AT HEY@NAMEDCOLLECTIVE.COM BEFORE MAKING A PURCHASE. UNFORTUNATELY, WE CANNOT ACCEPT RETURNS OR OFFER REFUNDS ON GIFT CARDS OR SALE ITEMS. THESE ITEMS ARE CONSIDERED FINAL SALE AND ARE NON-RETURNABLE.
RETURN AND EXCHANGE TIMEFRAME
TO BE ELIGIBLE FOR A RETURN OR EXCHANGE, REQUESTS MUST BE MADE WITHIN THE GIVEN TIMEFRAME. ANY REQUESTS MADE OUTSIDE OF THIS TIMEFRAME WILL NOT BE ACCEPTED. IN THE CASE OF A PRODUCT FAULT, THE FINAL DECISION WILL BE AT THE SOLE DISCRETION OF OUR TEAM. IF AN EXCEPTION IS MADE UNDER THESE TERMS, WE WILL ONLY BE ABLE TO OFFER AN EXCHANGE FOR THE SAME PRODUCT OR STORE CREDIT EQUAL TO THE VALUE OF THE ITEM(S) IN QUESTION.
PRODUCT ISSUES OR DAMAGE
WHILE WE STRIVE FOR EXCELLENCE IN OUR PRODUCTS, THERE MAY BE RARE OCCASIONS WHERE ISSUES, FACTORY FAULTS, OR DAMAGES OCCUR. IF YOU ENCOUNTER ANY SUCH ISSUES, IT IS CRUCIAL TO GET IN TOUCH WITH US AS SOON AS YOU RECEIVE THE PRODUCT. THIS WILL ALLOW US TO EVALUATE THE PROBLEM AND FIND A SUITABLE RESOLUTION. PLEASE NOTE THAT IF YOU FAIL TO NOTIFY US IMMEDIATELY BEFORE WEARING THE ITEM, WE CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGES OR FAULTS THAT MAY OCCUR.
DELIVERY ISSUES
WE UNDERSTAND THAT DELIVERY DELAYS CAN HAPPEN DUE TO FACTORS BEYOND OUR CONTROL. THEREFORE, THE ESTIMATED DELIVERY TIMES WE PROVIDE SHOULD BE VIEWED AS ESTIMATES AND NOT GUARANTEED DELIVERY PERIODS. WE REGRETFULLY CANNOT OFFER REFUNDS FOR MISSED OR DELAYED DELIVERY ESTIMATE WINDOWS. ONCE ITEMS ARE MARKED AS DELIVERED, ANY SUBSEQUENT LOSS OR DAMAGE BECOMES THE CUSTOMER'S RESPONSIBILITY. BY PURCHASING FROM NAMED COLLECTIVE, YOU AGREE TO THE TERMS OUTLINED ON THIS PAGE AND ANY OTHER TERMS DEFINED ON OUR WEBSITE.