OCCASIONALLY, AN ORDER MAY BE MARKED AS "RETURNED TO SENDER." THIS TYPICALLY OCCURS FOR ONE OF THE FOLLOWING REASONS:
- UNPAID DUTIES & TAXES: THE COURIER REQUESTED THE NECESSARY DUTIES AND TAXES, AS REQUIRED BY THE DESTINATION COUNTRY'S LOCAL LAWS, BUT THE CUSTOMER DID NOT PAY THEM ON TIME.
- INVALID DELIVERY ADDRESS: THE COURIER WAS UNABLE TO IDENTIFY A VALID DELIVERY ADDRESS FOR THE ORDER.
- UNSUCCESSFUL DELIVERY ATTEMPTS: THE COURIER MADE MULTIPLE UNSUCCESSFUL DELIVERY ATTEMPTS, AND THE PARCEL WAS EVENTUALLY RETURNED TO THE SENDER AFTER BEING LEFT UNCLAIMED AT A LOCAL POSTAL DEPOT.
IF YOUR ORDER HAS BEEN MARKED AS "RETURNED TO SENDER," WE’D LOVE FOR YOU TO RECEIVE YOUR NAMED PIECES. THEREFORE, IF YOU WOULD LIKE US TO RETURN THE ORDER TO YOU, PLEASE LET US KNOW. WE WILL CREATE AN INVOICE FOR THE SHIPPING COSTS TO RESEND YOUR PARCEL! ALTERNATIVELY, IF YOU WOULD LIKE US TO REFUND YOUR ORDER, WE WILL REFUND YOU IN LINE WITH OUR RETURN POLICY FOR UNCLAIMED PARCELS.
PLEASE NOTE THAT UNCLAIMED PARCELS ARE SUBJECT TO THE FOLLOWING DEDUCTIONS FROM THE TOTAL REFUND:
- ORIGINAL SHIPPING FEE
- RETURN SHIPPING FEE (EQUIVALENT TO THE ORIGINAL SHIPPING FEE)
IF YOU'D LIKE TO READ MORE ABOUT THIS, YOU CAN FIND OUR FULL RETURNS POLICY HERE: HTTPS://NAMEDCOLLECTIVE.COM/POLICIES/REFUND-POLICY