DELIVERY
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HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?
WE AIM TO DISPATCH ALL ORDERS IN 2 WORKING DAYS, UNLESS AN ITEM IN YOUR ORDER IS ON PRE-ORDER OR HAS A HIGH VOLUME DISPATCH TIME. THESE NOTES CAN BE FOUND ON THE PRODUCT PAGES FOR EACH ITEM. YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING INFORMATION VIA EMAIL AS SOON AS YOUR ORDER HAS BEE... -
ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL TITLED 'NAMED COLLECTIVE ORDER #NCXXXX IS ON ITS WAY 2 U ⭑' WITH TRACKING DETAILS SO YOU KNOW WHEN TO EXPECT YOUR ORDER! PLEASE NOTE, WE DO NOT ALERT CUSTOMERS WITH ANY SHIPPING UPDATES AND IT IS THE CUSTOMER'S R...
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UK ORDERS FREE TRACKED SHIPPING ON ORDERS OVER £150! WE OFFER THE FOLLOWING DELIVERY OPTIONS AT CHECKOUT: TRACKED ROYAL MAIL DELIVERY 2-5 WORKING DAYS FROM DISPATCH (£3.99) TRACKED DPD DELIVERY 2-3 WORKING DAYS FROM DISPATCH (£4.99) NEXT WORKING DAY DELIVERY (£6.99) FOR NEXT WORKING DAY DEL...
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DO I HAVE TO PAY CUSTOMS ON MY ORDER?
FOR ALL ORDERS UNDER 150 EUROS, CUSTOMS FEES SHOULD AUTOMATICALLY BE INCLUDED IN THE TOTAL COSTS PAID AT CHECKOUT! UNFORTUNATELY, IF AN ORDER IS BEING DELIVERED TO AN ADDRESS OUTSIDE OF THE UK, WE CANNOT BE RESPONSIBLE FOR ANY ADDITIONAL IMPORT CHARGES CHARGED BY YOUR COUNTRY'S IMPORT LAWS, AND T... -
UNFORTUNATELY, AS CUSTOMS FEES DIFFER DEPENDING ON THE DESTINATION COUNTRY'S LAWS, WE CANNOT DETERMINE HOW MUCH CUSTOMS AND DUTIES WILL BE FOR EACH COUNTRY. HOWEVER, YOU SHOULD BE ABLE TO FIND MORE INFORMATION REGARDING DUTY FEES FOR GOODS IMPORTED INTO YOUR COUNTRY ON YOUR LOCAL GOVERNMENT WEBSI...
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MY ORDER HASN'T ARRIVED, WHAT SHOULD I DO?
IF YOU HAVEN'T RECEIVED YOUR ORDER YET AND THINK YOU SHOULD HAVE, FIRST PLEASE CHECK YOUR EMAIL INBOX FOR AN ORDER CONFIRMATION AND SHIPPING CONFIRMATION. YOUR SHIPPING CONFIRMATION WILL INCLUDE FULL TRACKING DETAILS FOR YOUR ORDER. WE RECOMMEND CHECKING YOUR SPAM/JUNK FOLDER TOO JUST IN CASE YOU... -
MY ORDER IS UNDER €150, WILL I BE CHARGED CUSTOMS?
FOR ALL ORDERS UNDER 150 EUROS, CUSTOMS FEES SHOULD AUTOMATICALLY BE INCLUDED IN THE TOTAL COSTS PAID AT THE CHECKOUT! UNFORTUNATELY, IF AN ORDER IS BEING DELIVERED TO AN ADDRESS OUTSIDE OF THE UK, WE CANNOT BE RESPONSIBLE FOR ANY ADDITIONAL IMPORT CHARGES CHARGED BY YOUR COUNTRY'S IMPORT LAWS, A... -
WHAT HAPPENS IF I DON'T PAY FOR CUSTOMS?
IF YOU DO NOT PAY CUSTOMS AND YOUR PARCEL IS RETURNED BACK TO US SAFELY, AS OUR POLICIES STATE, WE WILL REFUND YOU FOR THE ITEMS IN YOUR ORDER! HOWEVER, PLEASE BE AWARE THAT WE WILL NOT BE ABLE TO REFUND: - THE INITIAL SHIPPING COST - THE RETURN SHIPPING COST, AS CHARGED BY THE COURIER JUST TO ... -
WHAT HAPPENS IF MY ORDER IS "RETURNED TO SENDER?"
OCCASIONALLY, AN ORDER MAY BE MARKED AS "RETURNED TO SENDER." THIS TYPICALLY OCCURS FOR ONE OF THE FOLLOWING REASONS: UNPAID DUTIES & TAXES: THE COURIER REQUESTED THE NECESSARY DUTIES AND TAXES, AS REQUIRED BY THE DESTINATION COUNTRY'S LOCAL LAWS, BUT THE CUSTOMER DID NOT PAY THEM ON TIME. I... -
WHY IS MY ORDER STILL AT CUSTOMS?
WE USUALLY ESTIMATE INTERNATIONAL PARCELS TO ARRIVE WITHIN 15 WORKING DAYS OF THE DISPATCH DATE, HOWEVER, VERY OCCASIONALLY INTERNATIONAL PARCELS CAN EXPERIENCE UNFORESEEN DELAYS IN TRANSIT, OFTEN AT INTERNATIONAL PROCESSING CENTRES DURING BUSY PERIODS, OR AT CUSTOMS. SADLY THE LENGTH OF TIME IT ... -
WHY IS MY TRACKING NOT WORKING?
IF YOUR TRACKING DETAILS SHOW INCOMPLETE OR MISSING TRACKING INFORMATION, PLEASE ENSURE YOU'RE USING THE CORRECT TRACKING SITE RELEVANT TO YOUR DESTINATION COUNTRY! IF YOU HAVE RECEIVED TRACKING DETAILS FROM OUR PARTNERED INTERNATIONAL COURIER FEDEX, PLEASE ENTER THE SAME TRACKING NUMBER IN YOUR ... -
WHY IS MY TRACKING SAYING 'DELIVERED' WHEN IT HAS NOT BEEN RECEIVED?
PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS IN YOUR ORDER CONFIRMATION EMAIL AND ENSURE EVERYTHING IS CORRECT AS WE CANNOT BE RESPONSIBLE FOR LOST ORDERS DUE TO WRONG ADDRESS CHECK TRACKING. ON INTERNATIONAL SITES, PLEASE CHECK FOR POTENTIAL COLLECTION DETAILS CHECK SAFE PLACE. COURIERS CAN SOMETI... -
WILL I RECEIVE AN ORDER AND SHIPPING CONFIRMATION?
AFTER SUCCESSFULLY PLACING YOUR ORDER ON OUR WEBSITE, YOU SHOULD AUTOMATICALLY RECEIVE AN ORDER CONFIRMATION EMAIL. THIS EMAIL SERVES AS CONFIRMATION THAT YOUR ORDER HAS BEEN RECEIVED AND IS BEING PROCESSED. IF YOU DO NOT RECEIVE THIS EMAIL WITHIN 30 MINUTES, PLEASE CHECK YOUR SPAM/JUNK FOLDERS A...