ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL TITLED 'NAMED COLLECTIVE ORDER #NCXXXX IS ON ITS WAY 2 U ⭑' WITH TRACKING DETAILS SO YOU KNOW WHEN TO EXPECT YOUR ORDER!
PLEASE NOTE, WE ARE UNABLE TO CONTROL THE INFORMATION PROVIDED BY THIRD-PARTY TRACKING APPS (EG, SHOP APP). THEREFORE, THE MOST ACCURATE TRACKING INFORMATION IS PROVIDED IN YOUR SHIPPING CONFIRMATION.
IF YOUR TRACKING DETAILS SHOW INCOMPLETE OR MISSING TRACKING INFORMATION, PLEASE ENSURE YOU'RE USING THE CORRECT TRACKING SITE RELEVANT TO YOUR DESTINATION COUNTRY! IF YOU HAVE RECEIVED TRACKING DETAILS FROM OUR PARTNERED INTERNATIONAL COURIER FEDEX FOR EXAMPLE, PLEASE ENTER THE SAME TRACKING NUMBER IN YOUR COUNTRY'S LOCAL POST TRACKING SITE. YOU WILL THEN BE ABLE TO VIEW MORE ACCURATE TRACKING DETAILS SUCH AS WHERE YOUR ORDER IS READY FOR YOU TO COLLECT.