WHY IS MY TRACKING SAYING 'DELIVERED' WHEN IT HAS NOT BEEN RECEIVED?

PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS IN YOUR ORDER CONFIRMATION EMAIL AND

  • ENSURE EVERYTHING IS CORRECT AS WE CANNOT BE RESPONSIBLE FOR LOST ORDERS DUE TO WRONG ADDRESS
  • CHECK TRACKING. ON INTERNATIONAL SITES, PLEASE CHECK FOR POTENTIAL COLLECTION DETAILS
  • CHECK SAFE PLACE. COURIERS CAN SOMETIMES LEAVE ORDERS IN A SAFE PLACE
  • CHECK WITH NEIGHBOURS, OTHER MEMBERS OF THE HOUSEHOLD OR CONCIERGE
  • EMAIL US IF ALL FAILS