RETURNS & EXCHANGES

  • HOW DOES THE RETURN PORTAL WORK?

    USING OUR BRAND-NEW RETURNS PORTAL IS SUPER SIMPLE! JUST LOG IN WITH YOUR ORDER NUMBER AND YOU’LL BE GIVEN THE OPTION TO EITHER RETURN OR EXCHANGE YOUR ITEMS WITH EASE. TO BEGIN YOUR RETURN OR EXCHANGE FOLLOW THESE STEPS: 1. OPEN THE RETURNS PORTAL. PLEASE MAKE SURE YOU ARE USING THE CORRECT ...

  • DO YOU OFFER FREE RETURNS & EXCHANGES?

    ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. WE ADVISE SENDING ALL RETURNS PARCELS TRACKED AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS.

  • HOW DO I PROCESS A UK RETURN OR EXCHANGE?

    TO INITIATE A RETURN OR EXCHANGE, PLEASE VISIT OUR RETURNS AND EXCHANGES PAGE ON OUR WEBSITE. HERE, YOU WILL FIND ALL THE INFORMATION YOU NEED, INCLUDING OUR RETURN PERIOD AND STEP-BY-STEP INSTRUCTIONS ON HOW TO USE THE RETURNS PORTAL. PLEASE NOTE THAT OUR RETURN PERIOD IS 14 DAYS FROM THE DATE ...

  • HOW DO I RETURN AN INTERNATIONAL ORDER?

    FOR INTERNATIONAL RETURNS, PLEASE MAKE SURE TO MARK THE PARCEL AS "RETURNED GOODS" ON ANY NECESSARY CUSTOMS OR POSTAL FORMS. FAILURE TO DO SO MAY CAUSE DELAYS IN THE REFUND PROCESS OR RESULT IN THE SHIPMENT BEING RETURNED TO YOU. ADDITIONALLY, ANY DUTIES INCURRED DUE TO INCORRECT CUSTOMS DECLARAT...

  • HOW DO I EXCHANGE MY INTERNATIONAL ORDER?

    DUE TO ITEMS OFTEN QUICKLY SELLING OUT, WE FIND THE BEST WAY TO PROCESS INTERNATIONAL EXCHANGES IS TO REFUND THE ORIGINAL ITEM(S) AS A RETURN, ALLOWING YOU TO RE-PURCHASE THE ITEM IN THE CORRECT SIZE AS SOON AS YOU'RE READY! WHETHER YOU ORDER THE NEW PREFERRED SIZE(S) STRAIGHT AWAY OR WHEN YOU RE...

  • CAN I RETURN MY ORDER OUTSIDE OF THE RETURNS PERIOD?

    IF YOUR ORDER HAS BEEN RETURNED OUTSIDE OF OUR RETURNS PERIOD, YOU WILL BE REQUIRED TO PAY THE SHIPPING FEE TO HAVE YOUR ORDER RETURNED TO YOU. WE WILL BE UNABLE TO ACCEPT ANY RETURNS OR EXCHANGES THAT FALL OUTSIDE OF THIS PERIOD.

  • WHEN WILL I RECEIVE A REFUND OR REPLACEMENT FOR MY RETURN OR EXCHANGE?

    ONCE YOUR RETURN PARCEL IS RECEIVED BY OUR RETURNS TEAM, WE AIM TO PROCESS AND REFUND IT WITHIN 10 DAYS. YOU WILL RECEIVE AN EMAIL NOTIFICATION AS SOON AS YOUR REFUND OR EXCHANGE IS PROCESSED! PLEASE CHECK YOUR RETURNS PARCEL'S TRACKING DETAILS TO SEE IF THIS HAS BEEN DELIVERED TO OUR RETURNS TEA...

  • WHY HAVE I NOT RECEIVED AN UPDATE ON MY RETURN?

    IN LINE WITH OUR POLICY, IF OUR RETURNS TEAM HAS ANY CONCERNS ABOUT THE CONDITION OF THE ITEM(S) RETURNED, IT WILL BE FORWARDED TO OUR COMMUNITY EXPERIENCE TEAM AT OUR STUDIO FOR FURTHER CONSIDERATION. OUR DEDICATED TEAM WILL THOROUGHLY INSPECT THE ITEM(S) AND REACH OUT TO YOU WITHIN 24 HOURS OF ...

  • CAN I EXCHANGE FOR A DIFFERENT ITEM OR COLOUR?

    UNFORTUNATELY, WE ARE ONLY ABLE TO ACCEPT EXCHANGES FOR ITEMS THAT ARE FROM THE SAME COLLECTION AND STYLE THAT WERE INITIALLY PURCHASED.