TO INITIATE A RETURN OR EXCHANGE, PLEASE VISIT OUR RETURNS AND EXCHANGES PAGE ON OUR WEBSITE. HERE, YOU WILL FIND ALL THE INFORMATION YOU NEED, INCLUDING OUR RETURN PERIOD AND STEP-BY-STEP INSTRUCTIONS ON HOW TO USE THE RETURNS PORTAL.
PLEASE NOTE THAT OUR RETURN PERIOD IS 14 DAYS FROM THE DATE YOUR PARCEL WAS DELIVERED. FOR INTERNATIONAL ORDERS, THE RETURN PERIOD IS EXTENDED TO 21 DAYS. IT IS IMPORTANT TO ENSURE THAT YOUR PARCEL IS RETURNED WITHIN THIS PERIOD TO BE ELIGIBLE FOR A REFUND OR EXCHANGE.
UNFORTUNATELY, AS A SMALL INDEPENDENT BUSINESS, WE ARE NOT CURRENTLY ABLE TO PROVIDE FREE RETURN POSTAGE. AS OUR RETURN POLICY STATES, 'ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER.' YOU CAN FIND MORE ABOUT THIS ON OUR WEBSITE, UNDER ' HOW TO START A RETURN' HERE.