FOR INTERNATIONAL RETURNS, PLEASE MAKE SURE TO MARK THE PARCEL AS "RETURNED GOODS" ON ANY NECESSARY CUSTOMS OR POSTAL FORMS. FAILURE TO DO SO MAY CAUSE DELAYS IN THE REFUND PROCESS OR RESULT IN THE SHIPMENT BEING RETURNED TO YOU. ADDITIONALLY, ANY DUTIES INCURRED DUE TO INCORRECT CUSTOMS DECLARATIONS WILL BE DEDUCTED FROM THE REFUND AMOUNT. YOU CAN FIND OUR FULL RETURNS AND EXCHANGE INFORMATION (HERE). YOU CAN ALSO FIND A STEP-BY-STEP GUIDE ON EXACTLY HOW TO USE THE PORTAL (HERE).
PLEASE NOTE THAT OUR RETURN PERIOD IS 21 DAYS FROM THE DATE YOUR PARCEL WAS DELIVERED , SO ENSURE THAT YOUR PARCEL IS RETURNED WITHIN THIS PERIOD.