USING OUR BRAND-NEW RETURNS PORTAL IS SUPER SIMPLE! JUST LOG IN WITH YOUR ORDER NUMBER AND YOU’LL BE GIVEN THE OPTION TO EITHER RETURN OR EXCHANGE YOUR ITEMS WITH EASE.
TO BEGIN YOUR RETURN OR EXCHANGE FOLLOW THESE STEPS:
1. OPEN THE RETURNS PORTAL. PLEASE MAKE SURE YOU ARE USING THE CORRECT ONE FOR YOUR COUNTRY!
2. ENTER YOUR ORDER NUMBER WHICH YOU WILL HAVE RECEIVED WHEN YOU PLACED THE ORIGINAL ORDER (PLEASE ALSO INCLUDE THE PREFIX "#NC" I.E. #NC123456789) AND THE EMAIL ADDRESS THAT YOU USED TO PLACE THE ORDER
3. SELECT THE ITEM(S) YOU WOULD LIKE TO RETURN AND YOUR REASONINGS WHY (PLEASE ADD ANY FURTHER DETAILS IF NECESSARY IN THE TEXTBOX PROVIDED)
4. SELECT IF YOU WOULD LIKE TO RETURN, EXCHANGE (SWAP) OR TAKE STORE CREDIT FOR EACH OF YOUR ITEMS, THEN FILL OUT ALL RELEVANT DETAILS IF APPLICABLE AND CLICK ‘CONFIRM’
5. FOLLOW THE INSTRUCTIONS ON THE CONFIRMATION SCREEN POP-UP WHICH INCLUDES OUR RETURNS ADDRESS.
IF YOU ARE US CUSTOMER, WE OFFER A UPS LABEL VIA OUR RETURNS PORTAL. SIMPLY PRINT OFF THE LABEL AND ATTACH IT TO THE OUTSIDE OF YOUR PACKAGE THEN DROP IT OFF AT YOUR NEAREST DROP OFF POINT SHOWN IN THE PORTAL.