PRODUCT ISSUES

• MY ITEM IS FAULTY, WHAT DO I DO?

  WE’RE SORRY TO HEAR THAT YOU ARE EXPERIENCING AN ISSUE WITH YOUR ORDER! PLEASE EMAIL US THROUGH OUR 'CONTACT US' PAGE WITH A PHOTO OF THE DESCRIBED ISSUE SO THAT WE CAN ASSIST YOU WITH THIS FURTHER. PLEASE GET BACK TO US WITH THE REQUESTED INFORMATION WITHIN 3 DAYS SO THAT WE CAN LOOK INTO THIS F...

• WHY HAVE I RECEIVED THE WRONG ITEM?

  ALTHOUGH WE DO TRY OUR ABSOLUTE BEST TO SHIP ALL ORDERS AS PROMPTLY AND ACCURATELY AS POSSIBLE, OCCASIONALLY HUMAN ERROR DOES OCCUR. IN ORDER TO GET THIS RESOLVED AS SOON AS POSSIBLE FOR YOU WE JUST NEED A FORM OF 'EVIDENCE' TO BE ABLE TO FILE AN INVESTIGATION. THIS WILL ENABLE US TO INVESTIGATE ...

• WHY IS AN ITEM MISSING IN MY PARCEL?

  IN ORDER FOR US TO LOOK INTO THIS FURTHER, PLEASE ASSIST US BY EMAILING CLEAR IMAGES OF THE PARCEL. THIS WOULD INCLUDE THE SEAL/OPENING OF THE PARCEL AND SHIPPING LABELS, AS WELL AS THE ENTIRE CONTENTS OF THE PACKAGING AND ANY INSERTS INCLUDED WITH IT. ADDITIONALLY, IF YOU HAVE ALREADY CORRESPON...