IN ORDER FOR US TO LOOK INTO THIS FURTHER, PLEASE ASSIST US BY EMAILING CLEAR IMAGES OF THE PARCEL.
THIS WOULD INCLUDE THE SEAL/OPENING OF THE PARCEL AND SHIPPING LABELS, AS WELL AS THE ENTIRE CONTENTS OF THE PACKAGING AND ANY INSERTS INCLUDED WITH IT. ADDITIONALLY, IF YOU HAVE ALREADY CORRESPONDED WITH THE COURIER COMPANY, PLEASE PROVIDE US WITH YOUR CUSTOMER REFERENCE NUMBER AND FORWARD US ANY CORRESPONDENCE YOU'VE HAD SO FAR.
WE WILL DO ALL WE CAN TO RESOLVE THIS FOR YOU AS SOON AS WE RECEIVE THE INFORMATION ABOVE!