LOCK IN

  • WILL I RECEIVE A CONFIRMATION FOR SIGNING UP?

    YES, YOU WILL RECEIVE A WELCOME EMAIL! AS SOON AS YOU’VE INPUT YOUR EMAIL AND HAVE PRESSED ‘SIGN UP', YOU WILL BE SIGNED UP FOR THE NEWSLETTERS! PLEASE MAKE SURE TO DOUBLE-CHECK YOUR JUNK/SPAM FOLDER AS IT MAY END UP THERE BY MISTAKE! IF YOU HAVE ALREADY SUBSCRIBED, YOU WILL NOT RECEIVE A NEW EMA...

  • WHAT IS THE LOCK IN PASSWORD?

    THE PASSWORD WILL BE AVAILABLE TO ALL COMMUNITY MEMBERS WHO HAVE SIGNED UP FOR OUR NEWSLETTER BEFORE SUNDAY, 26TH APRIL. IF YOU DO NOT RECEIVE THE CODE BEFORE THE LOCK IN GOES LIVE ON 27TH APRIL, PLEASE EMAIL US AT HEY@NAMEDCOLLECTIVE.COM.

  • WHY HAVEN'T I RECEIVED THE PASSWORD?

    THE PASSWORD FOR THE LOCK-IN IS DUE TO BE SENT OUT TO THE COMMUNITY BY SUNDAY, 26TH APRIL, SO WE WOULD RECOMMEND SIGNING UP FOR OUR NEWSLETTER AHEAD OF THIS IF YOU HAVEN’T ALREADY! THIS CAN BE DONE HERE!

  • CAN I CHANGE THE LOCK IN ITEM IN MY ORDER?

    YOU WILL HAVE 30 MINUTES AFTER YOUR PURCHASE HAS BEEN MADE TO AMEND YOUR ORDER VIA YOUR ORDER CONFIRMATION PAGE! UNFORTUNATELY, IF THIS TIME FRAME HAS PASSED AND IF AN ORDER HAS BEEN PROCESSED, WE ARE UNABLE TO CHANGE THE PIECE OR SIZE YOU HAVE PURCHASED TO ANOTHER PIECE FROM OUR LOCK IN! SO WE ...

  • WHERE IS MY LOCK IN ORDER?

    PLEASE NOTE DUE TO THE CURRENT HIGH VOLUME OF ORDERS DISPATCH MAY TAKE UP TO 7 WORKING DAYS. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION THAT INCLUDES YOUR TRACKING DETAILS!

  • CAN I COMBINE MULTIPLE LOCK IN ORDERS?

    DUE TO THE HIGH VOLUME OF ORDERS THAT WE RECEIVE FROM THE LOCK IN, WE ARE CURRENTLY UNABLE TO COMBINE TWO ORDERS TOGETHER! WE HOPE YOU UNDERSTAND!

  • CAN I RESERVE ITEMS IN MY BASKET?

    ALL OF THE PIECES IN OUR LOCK IN ARE TO BE PURCHASED ON A FIRST COME, FIRST SERVED BASIS AT CHECKOUT, SO WE ARE UNABLE TO RESERVE ITEMS THAT ARE IN THE BASKET!

  • WHY HAS ONLY PART OF MY ORDER SHIPPED?

    DURING LOCK IN, WE WILL AIM TO DISPATCH ORDERS AS QUICKLY AS POSSIBLE! HOWEVER, WE MAY PROCESS SOME PIECES FASTER THAN OTHERS, MEANING THAT YOU COULD RECEIVE TWO SEPARATE SHIPPING CONFIRMATIONS TO YOUR EMAIL ADDRESS!

  • HOW MANY FREE PIECES CAN I PURCHASE?

    WE WANT TO MAKE SURE THAT THE COMMUNITY HAS AN EQUAL CHANCE OF GETTING THE PIECE THEY WANT MOST, SO TO MAKE IT AS FAIR AS POSSIBLE, WE ARE ONLY ALLOWING ONE FREE PIECE PER PERSON! IF AN ORDER IS PLACED FOR MULTIPLE FREE PIECES, ALL BUT ONE OF THESE PIECES WILL BE AUTOMATICALLY CANCELLED!