LOCK IN

  • WHAT IS THE LOCK IN PASSWORD?

    THE PASSWORD WILL BE AVAILABLE TO ALL COMMUNITY MEMBERS WHO HAVE SIGNED UP FOR OUR NEWSLETTER BEFORE SUNDAY, 23RD NOVEMBER. IF YOU DO NOT RECEIVE THE CODE BEFORE THE LOCK IN GOES LIVE AT 7PM ON 24TH NOVEMBER, PLEASE EMAIL US AT HEY@NAMEDCOLLECTIVE.COM.

  • WHY HAVEN'T I RECEIVED THE PASSWORD?

    THE PASSWORD FOR THE LOCK-IN IS DUE TO BE SENT OUT TO THE COMMUNITY BY SUNDAY, 23RD NOVEMBER, SO WE WOULD RECOMMEND SIGNING UP FOR OUR NEWSLETTER AHEAD OF THIS IF YOU HAVEN’T ALREADY! THIS CAN BE DONE HERE!

  • WILL I RECEIVE A CONFIRMATION FOR SIGNING UP?

    YES, YOU WILL RECEIVE A WELCOME EMAIL! AS SOON AS YOU’VE INPUT YOUR EMAIL AND HAVE PRESSED ‘SIGN UP', YOU WILL BE SIGNED UP FOR THE NEWSLETTERS! PLEASE MAKE SURE TO DOUBLE-CHECK YOUR JUNK/SPAM FOLDER AS IT MAY END UP THERE BY MISTAKE! IF YOU HAVE ALREADY SUBSCRIBED, YOU WILL NOT RECEIVE A NEW EMA...

  • CAN I COMBINE MULTIPLE LOCK IN ORDERS?

    DUE TO THE HIGH VOLUME OF ORDERS THAT WE RECEIVE FROM THE LOCK IN, WE ARE CURRENTLY UNABLE TO COMBINE TWO ORDERS TOGETHER! WE HOPE YOU UNDERSTAND!

  • CAN I CHANGE THE LOCK IN ITEM IN MY ORDER?

    UNFORTUNATELY, ONCE AN ORDER HAS BEEN PROCESSED, WE ARE UNABLE TO CHANGE THE PIECE OR SIZE YOU HAVE PURCHASED TO ANOTHER PIECE FROM OUR LOCK IN! SO WE RECOMMEND GETTING IN CONTACT AS SOON AS POSSIBLE, IF A MISTAKE HAS BEEN MADE. PLEASE NOTE, WE CANNOT GUARANTEE REQUESTS CAN BE ACTIONED DUE TO PRO...

  • CAN I RESERVE ITEMS IN MY BASKET?

    ALL OF THE PIECES IN OUR LOCK IN ARE TO BE PURCHASED ON A FIRST COME, FIRST SERVED BASIS AT CHECKOUT, SO WE ARE UNABLE TO RESERVE ITEMS THAT ARE IN THE BASKET!

  • WHERE IS MY LOCK IN ORDER?

    PLEASE NOTE DUE TO THE CURRENT HIGH VOLUME OF ORDERS DISPATCH MAY TAKE UP TO 7 WORKING DAYS. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION THAT INCLUDES YOUR TRACKING DETAILS!

  • CAN I RETURN/EXCHANGE MY LOCK IN PIECE?

    UNFORTUNATELY AS LISTED ON EACH PRODUCT PAGE BEFORE PURCHASING 'PLEASE NOTE ALL SALES ON SALE ITEMS ARE FINAL.NO RETURNS OR EXCHANGES'. AS OUR RETURN POLICY STATES 'ANY PURCHASES OF SALE ITEMS ARE NOT RETURNABLE AND WILL NOT BE APPLICABLE FOR A REFUND OR EXCHANGE', THEREFORE WE ARE NOT ABLE TO AS...

  • HOW MANY FREE PIECES CAN I PURCHASE?

    WE WANT TO MAKE SURE THAT THE COMMUNITY HAS AN EQUAL CHANCE OF GETTING THE PIECE THEY WANT MOST, SO TO MAKE IT AS FAIR AS POSSIBLE, WE ARE ONLY ALLOWING ONE FREE PIECE PER PERSON! IF AN ORDER IS PLACED FOR MULTIPLE FREE PIECES, ALL BUT ONE OF THESE PIECES WILL BE AUTOMATICALLY CANCELLED!