CANCELLATIONS & CHANGES

  • CAN I CANCEL MY ORDER?

    IN THE FIRST HALF HOUR AFTER PLACING YOUR ORDER, YOU CAN CANCEL YOUR ORDER THROUGH YOUR CONFIRMATION PAGE! IF YOU WOULD LIKE TO CANCEL YOUR ORDER AFTER THIS TIME FRAME, AND IF YOUR ORDER HAS NOT YET BEEN PROCESSED, WE'LL CANCEL THAT FOR YOU AND A FULL REFUND WILL BE ISSUED. JUST EMAIL US AT HEY@...

  • CAN I CANCEL MY ORDER AFTER IT HAS BEEN PROCESSED?

    WE ARE REALLY SORRY BUT WE WILL BE UNABLE TO CANCEL YOUR ORDER IF THIS HAS ALREADY BEEN PROCESSED! ORDERS USUALLY BEGIN PROCESSING STRAIGHT AWAY, SO THAT OUR CUSTOMERS CAN RECEIVE THEIR ORDERS AS QUICKLY AS POSSIBLE. ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU SHOULD RECEIVE CONFIRMATION BY THE END ...

  • CAN I MAKE CHANGES TO MY ORDER?

    YES! IN THE FIRST HALF HOUR AFTER PLACING YOUR ORDER, YOU CAN CHANGE YOUR ORDER THROUGH YOUR CONFIRMATION PAGE! IF THIS TIME FRAME HAS PASSED, WE WILL BE MORE THAN HAPPY TO CHANGE YOUR ORDER IF THIS HAS NOT ALREADY BEEN PROCESSED! AT NAMED COLLECTIVE, WE ARE COMMITTED TO PROVIDING OUR COMMUNITY...

  • CAN I CHANGE MY SHIPPING ADDRESS?

    YES! IN THE FIRST HALF HOUR AFTER PLACING YOUR ORDER, YOU CAN CHANGE YOUR SHIPPING ADDRESS THROUGH YOUR CONFIRMATION PAGE! IF YOU ARE OUTSIDE THIS TIME FRAME, WE UNDERSTAND THAT MISTAKES CAN HAPPEN, AND WE WANT TO ASSIST OUR COMMUNITY IN ANY WAY WE CAN. IF YOU HAVE MADE AN ERROR WITH YOUR SHIPPI...

  • CAN I CHANGE MY EMAIL ADDRESS?

    YES! IN THE FIRST HALF HOUR AFTER PLACING YOUR ORDER, YOU CAN CHANGE YOUR EMAIL ADDRESS THROUGH YOUR CONFIRMATION PAGE! ALTERNATIVELY, WE ARE MORE THAN HAPPY TO ACCOMMODATE CHANGES TO YOUR EMAIL ADDRESS! IF YOU NEED TO UPDATE YOUR EMAIL ADDRESS, PLEASE LET US KNOW YOUR PREFERRED EMAIL AND THE OR...

  • CAN I CHANGE MY DELIVERY TO NEXT DAY DELIVERY?

    YES, THIS WILL BE POSSIBLE, BUT ONLY WITHIN THE FIRST HALF AN HOUR FROM PLACING YOUR ORDER! THIS CAN BE DONE THROUGH YOUR CONFIRMATION PAGE, AND ANY PRICE CHANGES WILL NEED TO BE PAID WITHIN THIS TIME FRAME! PLEASE NOTE, THIS IS AVAILABLE TO UK CUSTOMERS ONLY!

  • CAN I CHANGE MY BILLING ADDRESS?

    UNFORTUNATELY, ONCE PAYMENT HAS BEEN PROCESSED, WE ARE UNABLE TO CHANGE THE BILLING ADDRESS. WE KINDLY REQUEST THAT YOU DOUBLE-CHECK THE BILLING ADDRESS FOR FUTURE ORDERS TO ENSURE IT IS CORRECT AND MATCHES THE PAYMENT METHOD USED. PLEASE NOTE, AS LONG AS THE SHIPPING ADDRESS IS CORRECT, YOUR ORD...