CANCELLATIONS & CHANGES

• CAN I CANCEL MY ORDER?

  IF YOUR ORDER HAS NOT YET BEEN PROCESSED WE'LL CANCEL THAT FOR YOU AND A FULL REFUND WILL BE ISSUED. JUST EMAIL US AT HEY@NAMEDCOLLECTIVE.COM WITH YOUR ORDER NUMBER AND WE WILL BE HAPPY TO HAVE THIS CANCELLED FOR YOU! JUST TO LET YOU KNOW IN ADVANCE, REFUNDS CAN TAKE BETWEEN 5-10 DAYS TO PROCESS...

• CAN I MAKE CHANGES TO MY ORDER?

  YES! WE WILL BE MORE THAN HAPPY TO CHANGE YOUR ORDER IF THIS HAS NOT ALREADY BEEN PROCESSED! AT NAMED COLLECTIVE, WE ARE COMMITTED TO PROVIDING OUR COMMUNITY WITH THE BEST POSSIBLE DISPATCH AND DELIVERY SERVICE. WE UNDERSTAND THE IMPORTANCE OF EFFICIENCY AND ACCURACY WHEN IT COMES TO PROCESSING ...

• CAN I CHANGE MY SHIPPING ADDRESS?

  WE UNDERSTAND THAT MISTAKES CAN HAPPEN, AND WE WANT TO ASSIST OUR COMMUNITY IN ANY WAY WE CAN. IF YOU HAVE MADE AN ERROR WITH YOUR SHIPPING ADDRESS, PLEASE DON'T HESITATE TO CONTACT US AT HEY@NAMEDCOLLECTIVE.COM WITH THE SUBJECT LINE "DELIVERY ADDRESS CHANGE". IN YOUR EMAIL, KINDLY PROVIDE US WIT...

• CAN I CHANGE MY EMAIL ADDRESS?

  WE ARE MORE THAN HAPPY TO ACCOMMODATE CHANGES TO YOUR EMAIL ADDRESS! IF YOU NEED TO UPDATE YOUR EMAIL ADDRESS, PLEASE LET US KNOW YOUR PREFERRED EMAIL AND THE ORDER NUMBER REGARDING THIS CHANGE, AND OUR TEAM WILL ASSIST YOU WITH THIS ASAP.

• CAN I CHANGE MY DELIVERY TO NEXT DAY DELIVERY?

  DUE TO THE HIGH VOLUME OF ORDERS WE ARE RECEIVING, WE MAY HAVE TEMPORARILY SUSPENDED OUR NEXT-DAY DELIVERY SERVICE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE AND WANT TO ASSURE YOU THAT WE ARE WORKING DILIGENTLY TO FULFILL ORDERS AS QUICKLY AS POSSIBLE. AS A RESULT, WE ARE UNABLE TO CHANG...

• CAN I CHANGE MY BILLING ADDRESS?

  UNFORTUNATELY, ONCE PAYMENT HAS BEEN PROCESSED, WE ARE UNABLE TO CHANGE THE BILLING ADDRESS. WE KINDLY REQUEST THAT YOU DOUBLE-CHECK THE BILLING ADDRESS FOR FUTURE ORDERS TO ENSURE IT IS CORRECT AND MATCHES THE PAYMENT METHOD USED. PLEASE NOTE, AS LONG AS THE SHIPPING ADDRESS IS CORRECT, YOUR ORD...