IF YOUR ORDER HAS NOT YET BEEN PROCESSED WE'LL CANCEL THAT FOR YOU AND A FULL REFUND WILL BE ISSUED. JUST EMAIL US AT HEY@NAMEDCOLLECTIVE.COM WITH YOUR ORDER NUMBER AND WE WILL BE HAPPY TO HAVE THIS CANCELLED FOR YOU!
JUST TO LET YOU KNOW IN ADVANCE, REFUNDS CAN TAKE BETWEEN 5-10 DAYS TO PROCESS - UNFORTUNATELY, THIS IS OUT OF OUR CONTROL AND IS JUST DEPENDENT ON YOUR ORIGINAL PAYMENT METHOD!
IF YOUR ORDER HAS ALREADY BEEN PROCESSED, WE WILL BE UNABLE TO CANCEL THIS! ORDERS USUALLY BEGIN PROCESSING STRAIGHT AWAY, SO THAT OUR CUSTOMERS CAN RECEIVE THEIR ORDERS AS QUICKLY AS POSSIBLE. ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU SHOULD RECEIVE CONFIRMATION BY THE END OF THE DAY!
HOWEVER, IF YOU ARE NOT HAPPY WITH YOUR ORDER ONCE IT HAS ARRIVED, WE ARE MORE THAN HAPPY FOR YOU TO RETURN THE ITEMS TO US FOR A REFUND! IN THIS CASE, THE DETAILS ON HOW TO START A RETURN ARE BELOW.
TO START A UK RETURN FOR YOUR ORDER, YOU CAN USE OUR NEW RETURNS PORTAL HERE. YOU CAN ALSO FIND A STEP-BY-STEP GUIDE ON EXACTLY HOW TO USE THE PORTAL HERE.
OR
TO START AN INTL RETURN FOR YOUR ORDER, YOU CAN USE OUR NEW RETURNS PORTAL HERE. YOU CAN ALSO FIND A STEP-BY-STEP GUIDE ON EXACTLY HOW TO USE THE PORTAL HERE.
PLEASE NOTE THAT OUR RETURN PERIOD IS 14 DAYS FROM THE DATE YOUR PARCEL WAS DELIVERED (21 DAYS FOR INTERNATIONAL ORDERS), SO ENSURE THAT YOUR PARCEL IS RETURNED WITHIN THIS PERIOD.
FOR INTERNATIONAL RETURNS (ORDERS RETURNED FROM OUTSIDE OF THE UK) PLEASE ENSURE THE PARCEL IS MARKED AS “RETURNED GOODS” ON ANY NECESSARY CUSTOMS OR POSTAL FORMS. FAILURE TO DO SO MAY DELAY THE ISSUE OF ANY REFUND, OR RESULT IN THE SHIPMENT BEING RETURNED. ADDITIONALLY, ANY DUTIES INCURRED DUE TO INCORRECT CUSTOMS DECLARATIONS WILL BE DEDUCTED FROM THE REFUND DUE.