NAMED collective

LOCK IN

9 articles in this Topic

  • WHAT IS THE LOCK IN PASSWORD?
  • WILL I RECEIVE A CONFIRMATION FOR SIGNING UP?
  • CAN I RETURN/EXCHANGE MY LOCK IN PIECE?
  • CAN I CHANGE THE LOCK IN ITEM IN MY ORDER?
  • CAN I COMBINE MULTIPLE LOCK IN ORDERS?
  • CAN I RESERVE ITEMS IN MY BASKET?
  • HOW MANY FREE PIECES CAN I PURCHASE?

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COMMUNITY

7 articles in this Topic

  • AM I ABLE TO RESERVE ITEMS IN MY CART?
  • DO YOU HAVE A PHYSICAL STORE?
  • DO YOU HAVE DISCOUNT CODES?
  • DO YOU HAVE GIFT CARDS?
  • I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?
  • WHAT PAYMENT METHODS DO YOU ACCEPT?
  • WHEN WILL YOU RESTOCK?

CANCELLATIONS & CHANGES

6 articles in this Topic

  • CAN I CANCEL MY ORDER?
  • CAN I MAKE CHANGES TO MY ORDER?
  • CAN I CHANGE MY SHIPPING ADDRESS?
  • CAN I CHANGE MY EMAIL ADDRESS?
  • CAN I CHANGE MY DELIVERY TO NEXT DAY DELIVERY?
  • CAN I CHANGE MY BILLING ADDRESS?

PRODUCT ISSUES

3 articles in this Topic

  • MY ITEM IS FAULTY, WHAT DO I DO?
  • WHY HAVE I RECEIVED THE WRONG ITEM?
  • WHY IS AN ITEM MISSING IN MY PARCEL?

PRODUCT QUESTIONS

6 articles in this Topic

  • HOW DO NAMED COLLECTIVE® TRACKSUITS FIT?
  • HOW DO I WASH MY ITEMS?
  • HOW DO I KNOW IF AN ITEM IS AVAILABLE?
  • HOW DO I APPLY SPARE RHINESTONES TO MY ITEM?
  • HOW DO I KNOW MY NAMED COLLECTIVE® PIECE IS AUTHENTIC?
  • IS YOUR PACKAGING ECO-FRIENDLY?

DELIVERY

13 articles in this Topic

  • HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?
  • WHERE IS MY ORDER?
  • HOW LONG WILL SHIPPING TAKE?
  • DO I HAVE TO PAY CUSTOMS ON MY ORDER?
  • HOW MUCH IS CUSTOMS?
  • MY ORDER HASN'T ARRIVED, WHAT SHOULD I DO?
  • MY ORDER IS UNDER €150, WILL I BE CHARGED CUSTOMS?

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RETURNS & EXCHANGES

9 articles in this Topic

  • HOW DOES THE RETURN PORTAL WORK?
  • DO YOU OFFER FREE RETURNS & EXCHANGES?
  • HOW DO I PROCESS A UK RETURN OR EXCHANGE?
  • HOW DO I RETURN AN INTERNATIONAL ORDER?
  • HOW DO I EXCHANGE MY INTERNATIONAL ORDER?
  • CAN I RETURN MY ORDER OUTSIDE OF THE RETURNS PERIOD?
  • WHEN WILL I RECEIVE A REFUND OR REPLACEMENT FOR MY RETURN OR EXCHANGE?

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PRE-ORDER

2 articles in this Topic

  • HOW DO I FIND THE SHIPPING DATE OF AN ITEM THAT IS A ‘PRE-ORDER’?
  • WHAT DOES "PRE-ORDER" MEAN?

REFUNDS

1 article in this Topic

  • REFUND POLICY

KLARNA

16 articles in this Topic

  • WHO IS KLARNA?
  • AM I ELIGIBLE?
  • WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
  • HOW DOES IT WORK?
  • HOW DOES PAY IN 3 WORK?
  • CAN I HAVE MULTIPLE PAY IN 3 ORDERS AT THE SAME TIME?
  • WHAT DOES KLARNA CONSIDER WHEN REVIEWING MY APPLICATION?

See all articles in KLARNA →

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